Privacy Policy

Privacy Policy

This Privacy Policy explains how Tokumarosou ApS ("we", "us", or "our") collects, uses, and protects your personal data when you visit or make a purchase from www.hokuo.pet.

1. Data Controller
Tokumarosou ApS is the data controller for the personal information collected through this website.
CVR: DK40285458
Email: info@hokuo.pet

2. What Information We Collect
When you use our website or place an order, we may collect the following information:

  • Name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment details (processed securely via Shopify Payments)

  • Purchase history

  • IP address, browser type, device information (via cookies and analytics tools)

3. How We Use Your Information We use your information to:

  • Fulfill and manage your orders

  • Send order and shipping confirmations

  • Provide customer support

  • Improve our website and services

  • Send marketing communications (only if you've opted in)

  • Comply with legal obligations

4. Third-Party Services
We use the following services that may process your data on our behalf:

  • Shopify (eCommerce platform and payment gateway)

  • Klaviyo (email communication)

  • Meta (Facebook) Pixel (marketing analytics)

  • Google Analytics (website performance analytics)

These third parties are GDPR-compliant and process data only as instructed by us.

5. Cookies
We use cookies and similar technologies to provide a better user experience. For details, please refer to our Cookie Policy.

6. Your Rights Under GDPR As an EU resident, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to processing or restrict certain uses

  • Withdraw consent for marketing at any time

  • File a complaint with your local data protection authority

To exercise these rights, contact us at info@hokuo.pet.

7. Data Retention We retain your personal data only as long as necessary to fulfill the purposes described above, unless a longer retention period is required by law.

8. Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or misuse.

9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.

For any questions regarding your personal data, please contact us at info@hokuo.pet.