Privacy Policy

This Privacy Policy explains how Tokumarosou ApS ("we", "us", or "our") collects, uses, and protects your personal data when you visit or make a purchase from www.hokuo.pet.

1. Data Controller

Tokumarosou ApS is the data controller responsible for your personal data.
CVR/VAT: DK40285458
Email: info@hokuo.pet

2. What Information We Collect

We may collect the following personal data when you use our website or place an order:

Name
Shipping and billing address
Email address
Phone number
Payment details (processed securely via Shopify Payments)
Order and purchase history
IP address, browser type, and device information (via cookies and analytics tools)

3. How We Use Your Information

We use your personal data for the following purposes:

To process and deliver your orders
To send order confirmations and shipping updates
To provide customer service
To improve our website and services
To send marketing communications (only with your consent)
To comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Performance of a contract (e.g. fulfilling orders)
Compliance with legal obligations (e.g. tax and accounting)
Your consent (e.g. for newsletters or cookies)
Our legitimate interests (e.g. customer service or website analytics)

5. Third-Party Processors

We use trusted third-party providers that process personal data on our behalf:

Shopify – ecommerce platform and payment processing
Klaviyo – email communication (if opted in)
Google Analytics – website analytics
Meta (Facebook) Pixel – ad performance and retargeting

All providers are GDPR-compliant and bound by data processing agreements. Some services may transfer data to countries outside the EU/EEA (e.g. the United States). In such cases, appropriate safeguards (e.g. Standard Contractual Clauses) are used.

6. Cookies

We use cookies to enhance your experience and gather analytics. See our Cookie Policy for more details.

7. Your Rights under GDPR

You have the following rights as an EU resident:

Access your personal data
Request correction or deletion
Restrict or object to certain processing
Withdraw consent (e.g. marketing) at any time
Data portability (in applicable cases)
File a complaint with a supervisory authority

To exercise your rights, please contact us at info@hokuo.pet.

8. Data Retention

We store your personal data only for as long as necessary for the purposes above, or as required by law (e.g. accounting and tax).

9. Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure.

10. Changes to This Policy

This Privacy Policy may be updated to reflect changes in legal or operational requirements. The most recent version will always be available on our website.

11. Supervisory Authority

If you believe your data has not been handled properly, you may contact your national authority. In Denmark:

Datatilsynet (The Danish Data Protection Agency)
Carl Jacobsens Vej 35, 2500 Valby, Denmark
Website: www.datatilsynet.dk

For questions about this Privacy Policy or how we handle your personal data, please contact us at info@hokuo.pet.